Helpdesk Kit System

Descriptions

Overview

Helpdesk kit is a professional helpdesk ticketing system that converts emails into support tickets and allows agents to respond directly through the platform. Customers can create and manage tickets from their dashboard, while administrators oversee ticket workflows, assign agents, and monitor performance from a powerful admin panel.

Features

• Automatic email-to-ticket conversion

• Powerful admin panel (no coding required)

• Agent assignment & ticket status control

• FAQ management system

• SEO, SMTP, API & general settings

• Dynamic page management

• Advertising & visitor contact management

• User & Help Center management

• Ticket status control (Open / Closed / Pending)

• Block unwanted tickets

• Full ticket CRUD functionality

Requirements

• PHP ≥ 8.2

• MySQL

• Required PHP Extensions: BCMath, Ctype, cURL, DOM, Fileinfo, Filter, Hash, JSON, LibXML, Mbstring, OpenSSL, PDO, Tokenizer, XML

Instructions

1. Upload the source code to your server’s public_html or root directory.

2. Create a MySQL database and assign a user.

3. Visit your domain to launch the installer.

4. Complete the pre-installation checks.

5. Configure application, database, and email settings.

6. Finish installation and access the admin panel.

Hex Information (For Shop Owner): 53313